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1. Avoid blurred or gritty photos
The quality of the picture is important. Make sure to only upload sharp photos where the subject is in focus and all the contours are clearly visible. A modern smartphone does the job!
2. Good lighting makes for better results
It's important! The light source should preferably shine straight onto the dog. If the picture is very dark, it is difficult for us to know exactly where to engrave and it will make the final product less detailed, especially on dark dogs.
3. Multiple Pets
We recommend to do 1 animal or person per pendant. If you really want both of your pets on the same pendant, make sure that all the animals are positioned next to eachother with little to no space in between them. Also keep in mind that using multiple pets won't increase the diameter size of the finished pendant.
4. Positioning is important
What is not included in the picture can of course not be included on the pendant. If the whole body is visible, we try to make a whole body silhouette, otherwise we make a head silhouette.
A high resolution photo shot in great lighting conditions will turn out the best.
Worldwide Shipping Info
We're happy to inform that we offer free worldwide shipping for all orders containing 2 or more items, otherwise the shipping fee is $4.95.
Delivery Times incl. Production (Covid-19 Update)
- USA: 3-4 weeks
- UK: 3-4 weeks
- Europe: 3-4 weeks
- Canada: Temporarily unavailable due to local restrictions
- Asia: 3-5 weeks
- Australia & NZ: 4 weeks (Australia Post Announcement)
- Other: 4-5 weeks
Once your shipment arrives in your country, your local postal carrier (e.g CanadaPost for Canada) will finish the delivery to your address.
Shipping times are sometimes unpredicatable in certain parts of the world, and delays may occur because of the covid-19 situation that has caused flight restrictions worldwide. We ask for your patience and understanding and hope for the situation to settle down in the near future. Thank you & stay safe!
Since your pendant is a custom design that needs to be manufactured by hand, please allow 5 business days for your order to be dispatched from our workshop (18k Gold Plated requires 1-3 additional production days).
When your order is sent, you will receive a tracking number to your email. If you have not received it, or have another problem, contact email@example.com and we will help you as soon as possible!