Silvercut
This store is owned and operated by E.N Marketing AB.
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I completely love the key chain, smaller then expected but totally gives back the photo.
It will be a gift and I'm pretty sure it will be also loved by the gifted girl 🤗🤗🤗🤗
I complained that I didnt want the body of the dog and they gave me a new one + engraving for free!
So If u have any doubts that it wont be perfect, no worries, the silvercut team got your back
Thanks again
My girlfriend loves it
Our lovely dog passed 01/14/21 and my daughter got me this gift for valentines, best gift I ever got, I absolutely love it.
I miss him everyday but she really cheer me up with this key chain.
Short story ; i ordered a key chain in october. took 2 week. i was impressed. Open the box and see that is not the product i ordered and the wrong picture lol. I filled a request for a replacement. Replacement was done late november. (multiple email and no response so i used messenger ; Few read messages than i finaly got an answer and they did the replacement)
Receive a confirmation email on december 2th that my order was done. Expected this to be in my hand before Xmas (GF gift).
Still no tracking number around december 20th. Used messenger. took few days before an answer. "we are sorry to hear this, gonna send a follow up request and update you asap".
around December 28th still no update ; messaged them again. Few tries later finaly got an answer "your product is finished and about to be shipped. Busy Holiday bla bla bla"
January 15th. still no tracking ; Messenge them back. Took a few tries to get an answer again ; We need your approuval on the mock to start the production (WTF?!) so i approuved the thing.
Few days later. asked for an update on shipping. "ill send a follow up and update as soon" --- As usual they NEVER update you unless you harras them on messenger lol.
February 11th : sent them messages because i had no update and got a bit frustrated ; like how hard it is to actual call the production team and get an update . i learned it was made somewhere in china and they used intern letter ou wtv they called it and had no update.
On the same day i received a Chinese tracking number
Febuary 23th ; i finaly got my Xmas gift lol. The product is what i asked for. But god damn you need to improve ur follow up , customer service and all that stuff. For the price we pay it seems so hard to be able to actualy get updates without harassing you on facebook.
This is so beautiful! It came just in time... my sweet Cocoa passed away on 2/28, 2 years ago. Till this day, I still find a piece of her hair lingering around the house, reminding me she's near and dear to my ❤. Gone but not forgotten.
