Track the production progress of your order and see if there's any shipping updates regarding your shipment.
track your orderI ordered these knowing they prob wouldn’t last too long with my
Daughter in mind- I was so happy with the way the charm turned out and my 7 yo daughter cried when she saw it was HER dog! When you pay attention to the recommendations you get amazing work! I am really
Happy with my pieces and hope the new ones I just ordered come out the same
Great quality and very detailed. Looks the same as the picture sent, love it
We lost our boy three weeks ago and i got this as a gift from my boyfriend. The detail is incredible, I didn't even think something like this was possible! 10/10
I cannot fault these products, they are beautifully made and the quality and detail is amazing! Excellent customer service and my purchase arrived quickly from overseas and very nicely packaged. Would definitely recommend. 10/10 !
We’re so happy with our keychains! Live in the UK and they didn’t take ages to arrive. Lovely boxes and the keychain itself is amazing. Have and will recommend to anyone looking for products like this. Only downside is the price but after seeing what they’re like I would pay the same amount again for a lovely, one off product!
I love the Keychains, they are beautiful and of amazing quality. Came in a cute box too! Very nice company to deal with, got Emils every step of the way. Thank you silvercut!
Perfect!! My beautiful Pug passed away recently.. I now have this beautiful keyring which I can carry around with me always! Thank you so much to the team! From ordering, keeping me updated and to today receiving it! It's just perfect!! The quality is amazing, you've captured frankie perfectly, Thank you again!!! 😊
I’m so happy how great quality they are. And email updates helped me to relieve☺️ Definitely need more!!! Thank you💜
Cannot thank the team at Silvercut enough. Exactly like the photo, cannot fault it. A beautiful keepsake of our girl we had to say goodbye to, now will always have a piece of her with us. ❤️
I’m so pleased with how this turned out. It’s perfect. A teeny bit smaller than I was expecting but an absolute perfect recreation.
These Silvercut's of my pups turned out amazing. The silver looks great and the engraving is almost photo realistic!
Bought this for my son for his car key so now he has his dog Birka with him wherever he goes with his car. And he loves it
I knew I would love this because it isn’t the first one I’ve gotten. What really impressed me was how helpful the people at Silvercut were when I thought my necklace had been lost. It apparently spent over two weeks in customs (according to my local post office) and then took a very long route to get here. When I notified Silvercut that I couldn’t track it past entering this country they were most helpful and kept me updated each time there was a new location for it. Great customer service.😊
These keychains make it just a little easier getting through my day knowing that my girls, that I lost within 6 months of each other, are with me everyday in my pocket. I LOVE these mementos and am very pleased with the quality of the product and packaging. Thank you for your beautiful work!
Perfect! And good Customer Support 🤜🤛
I completely love the key chain, smaller then expected but totally gives back the photo.
It will be a gift and I'm pretty sure it will be also loved by the gifted girl 🤗🤗🤗🤗
I complained that I didnt want the body of the dog and they gave me a new one + engraving for free!
So If u have any doubts that it wont be perfect, no worries, the silvercut team got your back
Thanks again
My girlfriend loves it
Our lovely dog passed 01/14/21 and my daughter got me this gift for valentines, best gift I ever got, I absolutely love it.
I miss him everyday but she really cheer me up with this key chain.
Short story ; i ordered a key chain in october. took 2 week. i was impressed. Open the box and see that is not the product i ordered and the wrong picture lol. I filled a request for a replacement. Replacement was done late november. (multiple email and no response so i used messenger ; Few read messages than i finaly got an answer and they did the replacement)
Receive a confirmation email on december 2th that my order was done. Expected this to be in my hand before Xmas (GF gift).
Still no tracking number around december 20th. Used messenger. took few days before an answer. "we are sorry to hear this, gonna send a follow up request and update you asap".
around December 28th still no update ; messaged them again. Few tries later finaly got an answer "your product is finished and about to be shipped. Busy Holiday bla bla bla"
January 15th. still no tracking ; Messenge them back. Took a few tries to get an answer again ; We need your approuval on the mock to start the production (WTF?!) so i approuved the thing.
Few days later. asked for an update on shipping. "ill send a follow up and update as soon" --- As usual they NEVER update you unless you harras them on messenger lol.
February 11th : sent them messages because i had no update and got a bit frustrated ; like how hard it is to actual call the production team and get an update . i learned it was made somewhere in china and they used intern letter ou wtv they called it and had no update.
On the same day i received a Chinese tracking number
Febuary 23th ; i finaly got my Xmas gift lol. The product is what i asked for. But god damn you need to improve ur follow up , customer service and all that stuff. For the price we pay it seems so hard to be able to actualy get updates without harassing you on facebook.
This is so beautiful! It came just in time... my sweet Cocoa passed away on 2/28, 2 years ago. Till this day, I still find a piece of her hair lingering around the house, reminding me she's near and dear to my ❤. Gone but not forgotten.