Short story ; i ordered a key chain in october. took 2 week. i was impressed. Open the box and see that is not the product i ordered and the wrong picture lol. I filled a request for a replacement. Replacement was done late november. (multiple email and no response so i used messenger ; Few read messages than i finaly got an answer and they did the replacement)
Receive a confirmation email on december 2th that my order was done. Expected this to be in my hand before Xmas (GF gift).
Still no tracking number around december 20th. Used messenger. took few days before an answer. "we are sorry to hear this, gonna send a follow up request and update you asap".
around December 28th still no update ; messaged them again. Few tries later finaly got an answer "your product is finished and about to be shipped. Busy Holiday bla bla bla"
January 15th. still no tracking ; Messenge them back. Took a few tries to get an answer again ; We need your approuval on the mock to start the production (WTF?!) so i approuved the thing.
Few days later. asked for an update on shipping. "ill send a follow up and update as soon" --- As usual they NEVER update you unless you harras them on messenger lol.
February 11th : sent them messages because i had no update and got a bit frustrated ; like how hard it is to actual call the production team and get an update . i learned it was made somewhere in china and they used intern letter ou wtv they called it and had no update.
On the same day i received a Chinese tracking number
Febuary 23th ; i finaly got my Xmas gift lol. The product is what i asked for. But god damn you need to improve ur follow up , customer service and all that stuff. For the price we pay it seems so hard to be able to actualy get updates without harassing you on facebook.
Only a fortnight ago a beloved family member and best friend was laid to rest. The keychain that arrived today was beautifully crafted and I could not have asked for more. From the bottom of my heart, thank you.
Great service - they keep you updated every step of the way. Very happy with my keychain. I gave them a tough picture and it still turned out amazing. Thank you Silvercut!
My husband got me this for Christmas. I cried the second I opened it. My babies are best friends. Its ridiculous how much it looks like them! You are a true artist. We love to support small business, thank you for your artistry!
The price, delivery time (1 month), workmanship is great. I recommend it.
However, there is no Japanese site, so I translated it with Google, so I was able to shop without problems.
I received this necklace as a gift, and it's perfect! Every little detail is captured, and I can't stop looking at it. The pictures look great, but the pendant is even better in person. I'd recommend this 100%.