Silvercut® Necklace
Regular price $59.95buyer protection
Specifications
Material:
Sterling Silver 925
Titanium Gold
Pendant Size
1.25in (3cm) diameter
Chain Lenght
18-20in (45-50cm)
Worldwide Shipping
- 1 item: $4.95 Worldwide Shipping
- 3+ items: FREE Worldwide Shipping
Estimated Delivery Time incl. Production
- USA: 2-3 weeks*
- UK: 2-3 weeks*
- Europe: 3 weeks*
- Canada: 3 weeks*
- Middle East: 3-4 weeks*
- Central Asia: 3 weeks*
- Australia & NZ: 2-3 weeks* (Australian Post Announcement)
- South America: 4-5 weeks*
* The estimated delivery times are "estimates" based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smooth as possible, but in case of a late delivery - we do not issue a refund.
FedEx Express EXCL. Production $26 (XMAS Delivery)
- USA: 3-5 days
- UK: 4-6 days
- Europe: 4-6 days
- Australia & NZ: 3-5 days
- Asia: 3-5 days
- Russia: 4-8 days
FedEx Express fee is non-refundable. Failed delivery due to wrong address requires $14 USD re-shipping fee.
Our Partner Shipping Companies
Once your shipment arrives in your country, your local postal carrier (e.g CanadaPost for Canada) will finish the delivery to your address.
Due to the magnitude of the global health pandemic restrictions, we recommend that you research if your local post office is affected with shipping delays to ensure that they can handle international packages and are able finalize the delivery to your home address in a timely manner.
Production Time
Since your pendant is a custom design that needs to be manufactured by hand, please allow 5 business days for your order to be dispatched from our workshop.
When your order is sent, you will receive a tracking number to your email. If you have not received it, or have another problem, contact support@silvercut.net and we will help you as soon as possible!
1. Avoid blurred or gritty photos
The quality of the picture is important. Make sure to only upload sharp photos where the subject is in focus and all the contours are clearly visible. A modern smartphone does the job!
2. Good lighting makes for better results
It's important! The light source should preferably shine straight onto the subject. If the picture is very dark or has backlight, it is difficult for us to know exactly where to engrave and it will make the final product less detailed.
3. Multiple People
We recommend to do 1-2 people per pendant. If it's a couple photo, make sure that everyone is positioned next to eachother with little to no space in between them. Also keep in mind that having multiple people won't increase the diameter size of the finished pendant.
Summary
A high resolution photo shot in great lighting conditions will turn out the best.
Short story ; i ordered a key chain in october. took 2 week. i was impressed. Open the box and see that is not the product i ordered and the wrong picture lol. I filled a request for a replacement. Replacement was done late november. (multiple email and no response so i used messenger ; Few read messages than i finaly got an answer and they did the replacement)
Receive a confirmation email on december 2th that my order was done. Expected this to be in my hand before Xmas (GF gift).
Still no tracking number around december 20th. Used messenger. took few days before an answer. "we are sorry to hear this, gonna send a follow up request and update you asap".
around December 28th still no update ; messaged them again. Few tries later finaly got an answer "your product is finished and about to be shipped. Busy Holiday bla bla bla"
January 15th. still no tracking ; Messenge them back. Took a few tries to get an answer again ; We need your approuval on the mock to start the production (WTF?!) so i approuved the thing.
Few days later. asked for an update on shipping. "ill send a follow up and update as soon" --- As usual they NEVER update you unless you harras them on messenger lol.
February 11th : sent them messages because i had no update and got a bit frustrated ; like how hard it is to actual call the production team and get an update . i learned it was made somewhere in china and they used intern letter ou wtv they called it and had no update.
On the same day i received a Chinese tracking number
Febuary 23th ; i finaly got my Xmas gift lol. The product is what i asked for. But god damn you need to improve ur follow up , customer service and all that stuff. For the price we pay it seems so hard to be able to actualy get updates without harassing you on facebook.
Only a fortnight ago a beloved family member and best friend was laid to rest. The keychain that arrived today was beautifully crafted and I could not have asked for more. From the bottom of my heart, thank you.
Great service - they keep you updated every step of the way. Very happy with my keychain. I gave them a tough picture and it still turned out amazing. Thank you Silvercut!
My husband got me this for Christmas. I cried the second I opened it. My babies are best friends. Its ridiculous how much it looks like them! You are a true artist. We love to support small business, thank you for your artistry!
The price, delivery time (1 month), workmanship is great. I recommend it.
However, there is no Japanese site, so I translated it with Google, so I was able to shop without problems.
I received this necklace as a gift, and it's perfect! Every little detail is captured, and I can't stop looking at it. The pictures look great, but the pendant is even better in person. I'd recommend this 100%.
Silvercut provides a product that brings animal appreciation to everyday life. Anytime I grab my keys, I will be able to remember my loving furry friend on the go!
